Refund Policy

We’re sure that you’ll love your Alicia Mai purchase, but on the rare occasion that it isn’t 100% right just send it back and we’ll be more than happy to give you a full refund or an exchange (This excludes items made or ordered specifically to your requirements, personalised items and all earrings). Just make sure that the product is in its original packaging and accompanied by proof of purchase (receipt or despatch invoice) and return the unworn item to us within 30 days.

Please don’t hesitate to contact us if you have any questions about our returns policy, and before returning so we can advise the most appropriate method.

Special orders

Please note that we are unable to offer exchanges or refunds on bespoke items or special orders. This means that we cannot provide refunds or exchanges on items that have been specially made to order for you, items that have been altered or personalised in any way, and products that are not normally stocked by Alicia Mai but have been ordered specially at your request. Bespoke or specially ordered products may only be returned if the goods are faulty or were supplied incorrectly. This does not affect your statutory rights.

Guarantee

We believe that all of our products are of the highest quality and will guarantee everything against manufacturing defects. Please note accidental damage is not covered by our guarantee.  These rights are additional to and do not detract from your statutory rights.